Shipping policy
Good things coming and going. Here’s how shipping works at SurplusATX.
Where we ship
We currently offer shipping within the United States.
Shipping for repairs
Standard, tracked shipping is included both ways with your repair.
After you complete your order or deposit, we’ll email a prepaid shipping label and instructions for sending your garment to our studio. Please use the supplied label so we can keep your shipment connected to your order.
Before you send it
Please send garments clean and completely dry. Empty the pockets and pack everything securely in a sturdy mailer or box. Reuse packaging when you can—just remove or cover old shipping labels.
Include your name and order number inside the package, and keep your carrier drop-off receipt until tracking confirms delivery.
Repair timing
Most repairs are completed within 2–3 weeks after your garment arrives and the repair plan is approved. Shipping time is additional.
If your repair requires a different timeline, we’ll discuss it with you before work begins. Once your repair is complete and any remaining balance is paid, we’ll send it home with tracking.
Bags and other goods
Standard shipping is free on bag orders. Any shipping charges for other goods will be shown at checkout. You’ll receive tracking information when your order ships.
Expedited shipping
Need it sooner? Email Hello@surplusatx.com before ordering to discuss availability and cost. Expedited shipping is paid by the customer and does not shorten the time needed to complete a repair.
Address changes
Please check your shipping address carefully. If it changes while your garment is with us, email Hello@surplusatx.com with your order number as soon as possible. We may be unable to redirect a package once it has shipped.
Delayed, missing or damaged packages
Carrier delivery dates are estimates. If your package appears delayed, missing or damaged, contact Hello@surplusatx.com with your order number and tracking information so we can help investigate.
If a package arrives damaged, please photograph the packaging and contents and keep both while the issue is reviewed.
Questions?
Email Hello@surplusatx.com. We’re here to help.
